What This Bill Does · Plain English
Summary · Congress.gov
Representing VA with Accuracy Act or the REP VA Act This bill requires the Department of Veterans Affairs (VA) to ensure that any call made to a veteran by a VA employee or contractor regarding VA services or benefits is made from a single, well-known telephone number and uses caller identification that indicates the call is from or on behalf of the VA. The VA must also ensure the Veterans Health Administration has at least one call center in each time zone in the United States to address concerns regarding appointments and referrals for health care.
Action Timeline
2025-07-30
Committee on Veterans' Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably.
2025-03-11
Committee on Veterans' Affairs. Hearings held.
2025-03-04
Read twice and referred to the Committee on Veterans' Affairs.
2025-03-04
Introduced in Senate
Frequently Asked Questions
Did S.831 pass?
S.831 is still alive. Current stage: REPORTED. Pass likelihood: 30%.
What does S.831 do?
Representing VA with Accuracy Act or the REP VA Act This bill requires the Department of Veterans Affairs (VA) to ensure that any call made to a veteran by a VA employee or contractor regarding VA services or benefits is made from a single, well-known telephone number and uses caller identification that indicates the call is from or on behalf of the VA. The VA must also ensure the Veterans Health Administration has at least one call center in each time zone in the United States to address concerns regarding appointments and referrals for health care.
Who sponsored S.831?
S.831 was sponsored by Dan Sullivan (R-Alaska).
Full Bill Text
119 S831 IS: Representing VA with Accuracy Act U.S. Senate 2025-03-04 text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. II 119th CONGRESS 1st Session S. 831 IN THE SENATE OF THE UNITED STATES March 4, 2025 Mr. Sullivan (for himself and Ms. Hirono ) introduced the following bill; which was read twice and referred to the Committee on Veterans' Affairs A BILL To amend title 38, United States Code, to require the Secretary of Veterans Affairs to improve telephone communication by the Department of Veterans Affairs, and for other purposes. 1. Short title This Act may be cited as the Representing VA with Accuracy Act or the REP VA Act . 2. Improvement of telephone communication by Department of Veterans Affairs (a) In general Chapter 63 of title 38, United States Code, is amended by adding at the end the following new section: 6321. Telephone communication (a) Calls associated with Department Not later than January 1, 2026, the Secretary shall ensure that any call made to a veteran by an employee or contractor of the Department regarding services or benefits furnished by the Department— (1) is made from a single, well-known telephone number; and (2) uses caller identification branding that indicates to the veteran that the call is from or on behalf of the Department. (b) Call centers for health care appointments and referrals (1) In general Not later than January 1, 2026, the Secretary shall ensure that the Veterans Health Administration has at least one call center in each of the time zones specified in paragraph (2) to address concerns regarding appointments and referrals for health care under the laws administered by the Secretary. (2) Time zones specified The time zones specified in this paragraph are the following: (A) Eastern time. (B) Central time. (C) Mountain time. (D) Pacific time. (E) Alaska time. (F) Hawaii time. (3) Clarification The Secretary is not required to ensure that the Veterans Health Administration has a call center in any location generally within a time zone specified in paragraph (2) that does not follow daylight time. . (b) Clerical amendment The table of sections at the beginning of chapter 63 of such title is amended by adding at the end the following new item: 6321. Telephone communication. .
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