VA Call Center Multi-Factor Authentication Act

119 HR 7704 IH: VA Call Center Multi-Factor Authentication Act U.S. House of Representatives 2026-02-25 text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. I 119th CONGRESS 2d Session H. R. 7704 IN THE HOUSE OF REPRESENTATIVES February 25, 2026 Mr. Moore of Alabama (for himself, Mr. Van Epps , and Mr. Rose ) introduced the following bill; which was referred to the Committee on Veterans' Affairs A BILL To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes. 1. Short title This Act may be cited as the VA Call Center Multi-Factor Authentication Act . 2. Multi-factor authentication required to verify the identity of callers to Veterans Affairs call centers in connection with high-impact veteran or beneficiary actions Section 5722(b)(3) of title 38, United States Code, is amended by adding at the end the following: Such controls shall include the use of multi-factor authentication by Department call centers in connection with high-impact veteran or beneficiary actions to verify the identity of the caller and confirm that the participation of the caller in connection with the action is in fact appropriate. As used in the preceding sentence, an action is high-impact if an impersonator could cause real, durable harm to the veteran or beneficiary, such as by diverting funds, manipulating access to accounts, or disclosing sensitive information. .